Refund and Returns Policy  MERCY VETERINARY CLINIC LLC

1. Orders and Payments

    * Placing an order on our website constitutes an offer to purchase the selected products. All orders are subject to acceptance and availability. Payment must be made in full before the order is processed and shipped. Payment can be made via credit card, bank transfer, or cash on delivery.

2. Shipping

    * We aim to ship orders promptly after payment is received. However, shipping times may vary based on the delivery location and other factors beyond our control. We currently ship within United Arab Emirates only.

3. Changes to Terms

    * We reserve the right to update or modify these terms and conditions at any time. Continued use of the website after changes have been made implies your acceptance of the revised terms.

4. Refund Policy

In case of order cancellation, your refund will proceed within 14  business days from submission of your cancellation. We will update you once your refund has been initiated.

The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled but the customer bank may charge a transaction fee as per their policy.

If the company does not get a response from the customer within a week, order gets cancelled automatically.

If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.

Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.

5 .Return or exchange of the product

If products are damaged in transit then the exchange proceeds within 14 business days from submission of the complaint but no order cancellation or return is accepted after the order is delivered. In the situation of damaged goods, customers can ask for an exchange via email or the contact number provided on the website. The customer has to provide an image or video of the damaged products while filing a complaint about damaged goods.